How long does the set up process take?
Set up can take just 5-10 working days providing the content is supplied quickly, the proofs are returned promptly and you choose one of our recommended gateway providers.
Will it look like my existing website?
We style Gift Voucher Brilliance to compliment your website so we take into account button and banner colours and we have a choice of Times New Roman or Arial fonts for the text
Who maintains the solution?
The solution is self –managed for editing voucher content, for tracking, redeeming and reporting gift voucher sales. We include a training session prior to going live and supply a supporting help document. We will shortly be posting ‘how to’ videos to you tube
How do we take payments?
Payments must be taken through an e commerce payment gateway
We don’t have a payment gateway, can you help with that? We Integrate with Secure Trading, World Pay, Pay Pal, Sage Pay, Realex and First Data. We are a secure Trading official partner and therefore recommend using them in the first instance as the process and service is secure and swift and we can put you in touch with our dedicated relationship manager.
How do we track the gift voucher sales?
Every gift voucher generated through Gift Voucher Brilliance is assigned a unique one time use only code, each voucher be it unredeemed, redeemed or expired is logged and listed in the solution and can be searched for by code or by name of purchaser.
What does it cost?
We have a number of pricing options available, one of the team will be able to carefully consider the most appropriate price package for you.
How do we pay the commission?
Commission is payable on invoice which is issued 1st of every month and payable within 14 days.
What training & support is available?
A remote training session is included in the set up process. Supporting training documents are supplied following the training session and videos will shortly be available. Full support is 9-5 Monday – Friday by e mail or telephone. Limited out of hours support is available up to 8pm in the evening and during the weekend for business critical queries.
How many vouchers can we sell?
There is no cap on the number of vouchers you can sell
Can I run promotional codes to offer discounts?
There is functionality available which enables the use of a discount code which is useful for promotions, there is also a hidden voucher area for creating secret deals which work particularly well when used in tandem with digital marketing campaigns
Can I sell gift vouchers sold in the hotel/restaurant/attraction through GVB?
Yes, the management system is set up to generate and manage both on line sales and over the desk/phone sales
Can I choose my own voucher design?
During the set up process we offer you the choice of 5 template styles and ask you to choose just one. We encourage and create a bespoke voucher design *
How do vouchers get delivered?
Vouchers can be delivered by e mail or by post. E mail delivery includes a scheduling calendar for specific date delivery. Postal options are despatched by our in house team via RM 1st class by envelope or box as decided by the customer. **
What happens if an order needs to be refunded?
Refunds are at the discretion of the property and we recommend that the refund is actioned in your payment gateway
What happens when a customer wants to redeem their voucher?
The voucher can carry specific redemption information specific to a client T&C’s. We then recommend that vouchers are then redeemed on arrival and logged straight away in the Gift Voucher Brilliance management system.
What happens to unredeemed vouchers?
Specific expiry dates can be pre-set per voucher. Any unredeemed vouchers that have expired are still trackable in the Gift Voucher Brilliance management system.
*Bespoke options will incur an additional cost
** Bespoke Packaging & RM signed for options are available
There are 5 big ways Gift Vouchers can boost sales...
A customisable, user-friendly online store
Sell vouchers online 24/7
Postal fulfilment option available
Easy voucher management
Can bolt on to your existing website
An easy way to increase your revenue